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Bibliography

The original sources for the findings discussed above, along with further sources relating to shared services in Scotland, Wales, Northern Ireland; other aspects relating to shared services (such as governance) and various online resources and information centres are listed below.

Please visit the links below for summaries of each of the sources examined and links to the original papers where available.

THE SHARED SERVICES MODEL

  • Essentials of Shared Services
    Brian Bergerson
  • Shared Services Transformation: Conceptualization and Valuation from the Perspective of Real Options
    Ning Su, Rama Akkiraju, Nitin Nayak, and Richard Goodwin
  • Shared Services in Finance and Accounting
    Tom Olavi Bangemann
  • Modelling an HR Shared Services Center: experience of an MNC in the United Kingdom
    Fang Lee Cooke

SHARED SERVICES IN THE PUBLIC SECTOR

  • 2011 Shared Services Survey (Local Authorities)
    Browne Jacobson LLP
  • Shared Services in Local Government: improving service delivery
    Ray Tomkinson
  • Shared Services Strategic Framework
    Dexter Whitfield

SHARED SERVICES IN HIGHER AND FURTHER EDUCATION

  • Survey of 230 UK colleges reveals over half considering a move to shared services
    Tribal Group news article
  • Higher Education in the Age of Austerity: Shared services, outsourcing and entrepreneurship
    Alex Massey
  • Lift Tax-Barrier to Shared Services, Alliance pleads
    Simon Baker, THE news article
  • A Preliminary Decision Model for Shared Services: Insights from an Australian university context
    Jonathan Yee, Felix Tan Ter Chian and Taizan Chan
  • Shared Services in Higher Education
    JISC
  • Hefce Funded Report on Shared Services in the Higher Education Sector
    KPMG
  • Higher Education & Local Authority Shared Services (HELASS)
    JISC
  • Fact Sheet on Shared Services in Higher Education
    UNISON

ADDITIONAL LEADERSHIP, GOVERNANCE AND MANAGEMENT CONSIDERATIONS IN SHARED SERVICES MODELS

Governance

  • Governance Models for Shared Services
    SHARE Conference
  • Designing Governance for Shared Services Organisations in the Public Service
    Gerald Grant, Shawn McKnigh, Aareni Uruthirapathy and Allen Brown

People and performance

  • A Hierarchy of Performance Measurement in a Shared Services Business Environment
    Aart Leendert Boessenkool, Tn van der Linde and Stephen Kruger
  • The Shared Service Architect's Toolbox: 40 Tools, Techniques and Template for Building Trust and Shared Vision in Public Sector Shared Services
    Dominic C. MacDonald-Wallace, Emanuel J.Gatt

Branding and corporate identities

  • Managing Corporate Identities in a Changing Environment: A case study of a public sector shared services provider
    Jai Kim and Caroline Hatcher

UK POLICY AND GUIDANCE PAPERS

  • Improving Corporate Functions Using Shared Services
    National Audit Office, November 2007
  • Transformational Government
    Enabled by Technology Cabinet Office, 2005
  • Releasing resources to the Front Line
    The Gershon Report HM Treasury, 2004

SCOTLAND RESOURCES

  • SHEDL - Scottish Higher Education Digital Library
  • Museums and Galleries Scotland paper on shared services
    December 2010
  • Shared Services Guidance Framework, Scottish Government
    December 2007
  • Scottish Funding Council Review of Shared Services and Collaborative Activities in Scotland’s Universities
    November 2007

WALES RESOURCES

  • NHS Wales Shared Services Directions, 2011
  • Review of the Cost of Administering the Education System in Wales
    HEFCW, July 2010
  • WHELF Shared Services initiative for HE libraries in Wales

NORTHERN IRELAND RESOURCES

  • Sustaining high performance in Shared Services
    An Irish Perspective, Accenture, 2010

WEBSITES AND ONLINE MATERIALS

  • Alsbridge shared services guide
  • CBI
  • Chartered Institute for Professional Development Factsheets - HR shared service centres
  • Chartered Institute of Public Finance and Accounting ‘sharing the gain’ shared services advice papers
  • The North West Shared Services Forum
  • Shared Services and Outsourcing network

For more information about the Knowledge Resouces contact:

Eleni Stamou, Research Manager

For more information about the Knowledge Resouces contact:

Eleni Stamou
Research Manager

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