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Handling Difficult Conversations

Date: Thursday 28 June 2012
Times: 09.45 - 15.30
Venue: Central London
Fee Member Institutions: £395*

Overview

In these times of raising the game, many leaders and managers are finding themselves in the position of having to have difficult conversations – whether it be feedback about insufficient attention to the REF criteria or lack of due care and attention to the NSS and student engagement, for example. This workshop offers a framework, and then space to prepare the approaches and skills, to enable all participants to hone their ability to handle difficult conversations professionally.

Aim

This workshop, for academic and professional services staff, aims to build participants’ courage, confidence and capability in handling difficult conversations well.

Outcomes

By the end of this workshop, participants will have:

Explored the data to be gathered to assist the planning of difficult conversations
Considered an appropriate format for handling any difficult conversation
Practised, in a confidential and safe space, their own difficult conversations
Determined their individual action plan

Preparatory work

As the workshop will focus on the skills and approaches required for managing sensitive conversations, participants need to ensure that they:

Are familiar with their University’s policies on sickness absence, capability, appraisal and dismissal
Bring along a real example of a difficult conversation they have had and would like to review or one they need to hold in the future.

Take a look at the Outline Programme

How do I Book a Place?

What they say about Handling Difficult Conversations

To find out more about this programme or to book a place, please contact Tori Senior, Programme and Events Coordinator

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